Support
Community and Commercial Support for HylaFAX.
Community Support
Connect with other HylaFAX Community Edition users on our public Mailing List.
Documentation
Comprehensive documentation for HylaFAX is available on the Documentation page.
Commercial Support
iFAX Solutions offers Commercial Support for HylaFAX Community Edition.
Commercial Support
| Features | Basic 1 | Basic 2 | Basic 3 | Premium 1 | Premium 2 | Premium 3 |
|---|---|---|---|---|---|---|
| Incidents | 4 | 8 | 16 | 4 | 16 | Unlimited |
| Servers | 1 | 1 | 1 | 1 | Up to 2 | Up to 2 |
| Telephone Access | No | Yes | Yes | Yes | Yes | Yes |
| Min. Response Time | Immediate | Immediate | Immediate | Immediate | Immediate | Immediate |
| Max. Response Time | 2 business days | 2 business days | 4 hours | 4 Hours | 2 Hours | 1 Hours |
| 24/7 Support | No | No | No | Yes | Yes | Yes |
| Customer Contacts | 1 | 2 | 4 | 4 | 4 | Unlimited |
| Term | 1 Year | 1 Year | 1 Year | 1 Year | 1 Year | 1 Year |
| Price | $495.00 | $1,495.00 | $2,895.00 | $2,895.00 | $9,995.00 | $19,995.00 |
